Call Centre Pay and Rewards Book

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UK's Largest Pay Survey

"Saves us a lot of time in generating our own analysis". IBM

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Description

PPP is a high quality research resource covering human capital costs in UK and (from 2010) Irish Contact Centres. Data collection is based on a large standing panel of respondents reflecting the make up of the UK and Irish Contact Centre Community. This service provides clients with a true benchmark allowing you to view your results for your own location, vertical market and size.

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Designed For

The service is designed for Operations and HR professionals wishing to pre-plan their intelligence needs as part of their overall professional planning routines. PPP is designed to support those making contact centre human capital decisions. It allows comparisons of staff cost and performance on a number of themes and KPI's and provides help to those:

Needing to compare their own agent salary levels to similar organisations in order to set and revise pay levels.
Competing for labour in local travel to work areas.
Wishing to better understand pay levels for more specialist and senior roles.
Seeking information on how other organisations are faring in terms of absence and attrition control.

Outsourcers seeking to set costs as part of their bidding process
Hoping to gain a better understanding of current emphasis in training & development programmes.
Needing to gain insight into the main initiatives in planning & development of HR within contact centres.
Those wishing to benchmark their recruitment and selection practices against peers.

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Formats Available

Book. Available to Club members in full cover hard copy book.

Benchmark Assessment. Take our online Audit and receive a customised Report with high levels of granular detail, tailored to the specifics of your operation.

Rewards Analyst. An online tool available to Contact Centres with a need to constantly assess human capital costs and performance across their site or multiple sites and work types.

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Contact Centre Research
T: +(44) 1978 710483 | Fax: +44(0) 870 48 676 48 | E: enquiries@cc-research.com