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Achieving the 4 star rating in this survey was a fantastic achievement for the organisation. Especially taking into consideration the external and internal factors which are associated with the 'R' word.

We have always prided ourselves as an organisation for the relationship with staff and central to this is the philosophy that 'People are our greatest Asset'. The results from this survey reinforced that and gave us the opportunity to celebrate, while at the same time provided us with the drive for next year to continuously improve. Nothing remains constant and especially within the area of staff engagement.

On a personal note I would like to take this opportunity to express my sincere thanks to Sarah for her un ending patience, support and help which made the whole process stress free!!

Head of Contact Centre, Vhi Healthcare

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VHI Healthcare win CCMA Ireland Commendation for Best 100 Contact Centre Workplaces at the glittering annual industry awards in the Burlington Hotel Dublin.

CCR were delighted to make the award to VHI, who were one of several Irish contact centres from within the CCMA Ireland membership completing an identical employee engagement survey as part of the Best 100 Contact Centre Workplace Awards.

Based solely on the views of their own personnel VHI Healthcare topped the league table in the eight theme survey.

Michael Allen of Contact Centre Research handed over the award congratulating all participants for their commitment to really understanding how strong their employee engagement levels were.

"It is a testament to the Irish contact centre community that the average ranking for Irish entrants was four stars out of five and all seven organisations are now Certified Best Contact Centre Workplaces."

Carnival UK currently hold the 2009 Award for the UK’s Best Contact Centre Workplace.

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