CCR are spinning out a brand new business Right First Time Contact Centre ® as an independent measure of first contact resolution and customer satisfaction.

The new programme is an independent measure of first contact resolution based exclusively on consumer opinion and provides a simplicity of measurement that represents a significant value for money and quality improvement over the Top 50 Call Centres for Customer Service.

Right First Time is an MOT test for FCR and represents a major cost saving of around 50% over the £17,000 price tag attached to Top 50.

There are significant benefits in becoming an early adopter of the programme so, to 

find out more email enquiries@rightfirsttime.info