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___________________________________________________________________________ "Employee engagement is of paramount importance to Conduit, we understand that our front line employees are the lifeblood of our business. Here at Conduit we have created a positive employee brand through multiple employee centric initiatives, and we are very encouraged to see the results of "The Best 100 Contact Centre Workplace Survey". We will continue to build on our success during 2010" Head of Contact Centre, Conduit ___________________________________________________________________________ Conduit Dublin have become the first outsourcer in the British Isles to achieve Certification as a Best 100 Contact Centre Workplace. Conduit is one of the largest providers of contact centre outsourcing services in the UK and Ireland and a member of the kgb group of companies. The East Point Business Park site in Clondarf Dublin entered the research programme as part of a CCMA Ireland/Contact Centre Research initiative within Ireland. Practice Leader at Contact Centre Research Sarah Allen was delighted to see Conduit perform so well saying "Up until now most contact centres have not chosen to enter independent employee engagement benchmarking in the public domain and we applaud Conduit for their commitment and vision on this. Conduit have shown that skilled outsourcers can engage their front-line staff equally well or even better than in-house operations." __________________________________________________________________________ |
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Contact Centre Research
T: +(44) 1978 710483 | Fax: +44(0) 870 48 676 48 | E: enquiries@cc-research.com
