__________________________________________________________________________  

Description

CCR Club is our entry level product designed to offer the best possible value.  All CCR Club components are directly intermeshed and scaleable to our major programmes.  Each of the programmes has an enhanced service depending on the needs of your organisation.

Club is a new method of meeting the research needs of a modern contact centre on a tight budget. Over 400 in-house and outsourcer organisations already regularly use Contact Centre Research services.

As a Club member paying a single fee, you will be provided with:-

• Five major research programmes covering the 5 main areas of interest to a modern contact centre leader and his/her team.
• Monthly access to 12 “Ten-Minute” benchmarks throughout the year, fed back through our monthly newsletter.
• Entry into any one of twelve regional research events, Masterclasses  and study tours taking place throughout the British Isles in 2010.
• Entry into our annual congress ICQC held in June as part of your membership. On the same day as ICQC, CCR Club will also run a not for profit Annual Dinner in aid of Children in Need.

__________________________________________________________________________  

Designed For

Contact Centre professionals short on time and looking to reduce their annual spend on essential Contact Centre research and benchmarking. 

__________________________________________________________________________   

Membership Includes

People Pay & Performance Report  Human Capital Costs measured in depth.  Analysed by Region, Vertical Market and Size.

Employee Engagement Programme  "Best100" is about achieving the Standard for Employee Engagement, now with equivalency entry route.

FCR Customer Experience and Analytics  Masterclass attended by over 200 delegates.

Location Monitor  Fast Fact datasheets on leading UK & International locations. IRELAND TOO!

Operational Performance Benchmarking:Contact Centre Futures Pick & Mix mini benchmarks on white edge topics.  World’s longest running.

Study Tours – Regional Research Breakfasts – Annual Congress – Charity Dinner

Scaleability and Intermeshing Services - All CCR Club components are directly intermeshed and scaleable to our major programmes Best 100 Contact Centre Workplaces, People, Pay & Performance, Operations Benchmarking, CSAT/FCR and Location. This ensures that your commitment is fully able to cope with the evolving needs of your operation over time.

 __________________________________________________________________________   

Register for further information.