About Us

Contact Centre Research (CCR) supports dynamic contact centre leaders and has 19 years of experience and are proud to run the Contact Centre world's longest consecutively running benchmarking programme. 

We aim to put solid, reliable decision making data into the hands of Contact Centre leaders in a range of formats and at the best value in the industry.  It is our declared aim to make all our products affordable for all Contact Centres.

CCR does not carry out any work for technology or other suppliers.  This decision to concentrate on end-user Contact Centres was made in January 2009.  This focus allows CCR to concentrate on research programmes that are of core interest to the end-user Contact Centre and to rigorously scrutinise the technologies and services offered by suppliers without any prejudice or commercial conflict of interest. 

CCR have a Code of Conduct designed to respect and protect our clients and respondents, and to make them comfortable in fully engaging in our research programmes, see details of the Code below.

Our services are designed for those seeking to make highly informed decisions in support of operational, human capital and customer experience improvement.

For those new to CCR, our methods are based on solid, well-populated and ethical research processes interwoven into excellent actionable intelligence, fresh insight and great networking.

If you are a returning client you will find that we continue to run the world's longest running operational benchmarking service, but have refocused this programme very much onto high performance customer experience.

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Code of Conduct

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