Contact Centre Research | Contact Centre research and benchmarking

Welcome To Contact Centre Research

Contact Centre Pay & Rewards

UK's Largest Contact Centre Pay Study

This latest research is based on interviews with 260 contact centres, making it the largest survey of pay in the UK. Results are shown for your region AND vertical market. Used by over 200 HR professionals each year.

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Right First Time Contact Centre

New First Contact Standard

Right First Time is a brand new project allowing contact centres to test their First Contact Resolution and if successful publicly display the Right First Time Contact Centre brand. Ten percent of Top 50 Call Centres for Customer Service switched in first month of launch.

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Current Benchmark Theme

The current Benchmark is Social Networking

Spend seven minutes on our mini benchmark and receive our free White Paper...

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Staff Engagement

Vhi Healthcare Scoop Best Irish Contact Centre Workplace 2009!

CCR were delighted to make the award to VHI, who were one of several Irish contact centres from within the CCMA Ireland membership completing an employee engagement survey as part of the Best 100 Contact Centre Workplace Awards

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CCR Club Membership

CCR Club provides affordable Research Tools

CCR Club continues to grow, with Air France, Whitbread, First Source, Pathmeads Housing Association and Burnley Borough Council coming on board. Club membership provides tremendous value with Pay, Engagement,Operations and FCR served up as research programmes and Masterclasses.

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Staff Engagement

Conduit First Outsourcer to Achieve Certified Status

Conduit Dublin have become the first outsourcer in the British Isles to achieve Certification as a Best 100 Contact Centre Workplace...

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Contact Centre Research
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