Contact Centre Research

Welcome To Contact Centre Research

CCR Club Membership

Let's Raise the Roof for Children In Need

CCR announce a not for profit charity event for contact centres in aid of Children in Need. The event to be held in June 2010 aims to raise £75,000 for the children's charity.

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Pay&Rewards

UK's Largest Contact Centre Pay Study

CCR Club members can expect to receive our People Pay and Performance Annual covering Pay in UK Contact Centres 2010 in early December. This latest research is based on interviews with 260 contact centres, making it the largest survey of pay in the UK.

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Staff Engagement

Vhi Healthcare Scoop Best Irish Contact Centre Workplace 2009!

CCR were delighted to make the award to VHI, who were one of several Irish contact centres from within the CCMA Ireland membership completing an employee engagement survey as part of the Best 100 Contact Centre Workplace Awards

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CSAT&FCR

Updated for 2010 FCR Masterclass £295

CCR announce an updated version of the UK's best-selling First Contact Resolution Masterclass attended by 250+ delegates to date. Now available at £295. Includes FCR in Practice Research and FCR Benchmarking Exercise. Birmingham March 10th

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Staff Engagement

Conduit First Outsourcer to Achieve Certified Status

Conduit Dublin have become the first outsourcer in the British Isles to achieve Certification as a Best 100 Contact Centre Workplace...

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Operational Performance

This Months Benchmark is Social Networking

Spend seven minutes on our mini benchmark and receive our free White Paper...

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Contact Centre Research
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