Mitial are an established provider of research forr those involved in running and suppying customer contact centres previously know as call centres. Our roots lie in supplying UK call centre research, but we also have solid experience of 18 country markets and have supplied over 550 organisations with intelligence support.
Whatever your organisation's challenge or experience, Mitial are here to assist. Customers have wide and varied needs, some are novice benchmarkers looking to learn about best practice in contact centres. Others can be multi-nationals with operations in multiple contries seeking to compare their own sites against each other and other organisations.
Our services include:-
- Market Studies
- Location Selection
- Salary Intelligence
- Operational Benchmarking
To discuss your project in more detail please call 08707 607009 or email us on enquiries@cc-research.com
